FAQ

Where is the office located? Where do I park?
My office is located on the upper floor at the following address:
 
Crowell Counseling and Consulting
1921 Boston Post Road, #205
Westbrook, CT 06498
 

Map for GPS
 
There is convenient parking in both the front and back of the building.

Upon entering, you’ll find the stairs in the center of the plaza. When you get to the top of the stairs, you’ll take a left down the hallway. My office is the first door on the right.

Have a seat in the waiting room, and I’ll come out to get you for your scheduled session.

How long is a typical session, and how often do we meet?

Our sessions will be 55 minutes long. We’ll start by seeing each other weekly, as this is the proven best way to make the most progress toward your goals early on. There will likely then come a time when we both notice you’ve made significant strides.

When we see this, we’ll explore whether moving to a schedule of every other week makes more sense to maintain your progress. You can count on me to stay transparent about my observations and what I believe will be in your best interest.

How do I set up an initial appointment?
Give me a call at (860) 577-2252 or email me at crowellcounseling@protonmail.com. You’re entitled to a free 15-minute consultation before the appointment, so contact me to schedule that – or we can chat via email and schedule the appointment then.
What is your rate? Do you accept insurance?
Therapy is one of the most important investments you can make in yourself. I believe in results that will serve you for years into the future as you reflect on the significant work you’ve done and breakthroughs you made during our sessions. Therapy with me is your private, confidential time to explore and work through the barriers that otherwise would have remained in your way.

I offer both out-of-pocket/private pay and insurance options. My private rate is $150-$200 per 55-minute session for individuals. I sometimes have a sliding scale available, so please inquire.

I accept credit card, debit card, cash, check, and HSA/FSA/HRA benefits. I am in-network with the following insurance companies:

Anthem
UnitedHealthcare / Optum/ Oxford
Tricare

Do you have a cancellation policy?
When we set our therapy schedule, I reserve that time for you and prepare weekly for our work together to be as effective as possible. Communication is critical for avoiding late cancellations, as I would much rather see you than bill a missed session! If you need to cancel a session, I ask that you provide me a minimum of 48-hours’ prior notice.
 
I always prefer to attempt to reschedule that week’s session rather than simply cancel and skip that week’s work altogether. Please contact me to work together to see what other availability I have, as I’ll make every attempt to fit you in elsewhere if I can.
 
No-shows and sessions canceled in less than 48-hours will be billed the full fee.
What is the age range and gender of your clients?
I work with people of all genders, ages 18 and older.
What modalities do you work with?
My method targets specific techniques to address the concern or challenge, and I use evidence-based practices on what you present in the session. I base this on collaboration with you, my knowledge of how therapies have been shown to work in research and with other clients, and other factors.
 
Therapy is COLLABORATIVE with goals and objectives.
 
I work with Solution-Focused Therapy, Eye Movement Desensitization and Reprocessing (EMDR), Motivational Interviewing, and Dialectical Behavior Therapy.
How long will I be in therapy?
That will depend on your needs and goals. Some people stay for a few months, and others stay for a year or more. We’ll decide together. 
Do your clients receive homework to complete between sessions?
I often assign things for you to read or work on in between our sessions because therapy works best if you practice the tools and skills that you learn in our sessions in between our time together. The more work you put into your treatment and recovery, the more benefit you will receive.
 
If I give you something to do and it doesn’t make sense to you to do it, I leave it up to you to try on new skills for size.
Can I use video therapy in lieu of, or in addition to, office visits?
Yes. Many clients consider online video therapy by itself extremely helpful.
 
Video therapy or telehealth is secure and encrypted, and I encourage you to visit the dedicated online therapy page to learn more! Of course, feel free to ask me questions!
 
Telehealth is convenient, and it happens in the comfort of your home. All you need for these teleconferencing services is the free app called Telehealth by SimplePractice, a quiet private location, and an adequate data or WIFI signal.
 
Billed the same as a traditional therapy session, the experience is seamless!
What is your professional training and experience?
I have a Master of Science degree in Clinical Mental Health Counseling. I hold two licenses as a Licensed Professional Counselor and a Licensed Alcohol and Drug Counselor.
 
I’m a Certified Advanced Alcohol and Drug Counselor, a Certified EMDR practitioner, a National Board Certified Counselor, A Certified Telemental Health Provider, a Certified HeartMath Practitioner, and a Certified Mental Health Integrative Medicine Provider.
 
I’ve been working in the field of psychotherapy for 10 years in both the for-profit and nonprofit sectors of mental health. 
Will I have to lie down on a couch?
No. I have a couch in the office, but you’re not required to lie down on it. The couch is typically used for psychoanalysis, which I do not practice.
Have you been in therapy yourself?
Yes, I’m a firm believer in ongoing therapy. I became a psychotherapist because of the experience that I had as a client.

I experienced a profound personality change that has truly enhanced and improved my life. My goal is to help you grow into the person that you want to be.

Are you a dog or a cat person?

While I love all animals, I spend hours in the woods or on the beach walking with my dog, Max.